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Frequently Asked Questions
What forms of payment do you accept?
Flax of Life accepts credit cards, Apple Pay, PayPal, and Venmo.
What is your shipping policy?
We offer a variety of shipping options, including standard ground shipping, expedited shipping, and international shipping. You can choose your preferred shipping method at checkout.
What is your return policy?
We accept returns within 30 days of purchase for items in new, unused condition with all original packaging and accessories. To initiate a return, contact us for a Return Authorization (RA) number. The customer is responsible for return shipping costs, and we will issue a refund to the original payment method minus any shipping charges. If the item is damaged or defective, please contact us immediately for a replacement or refund.
Do you offer gift wrapping or personalized messages?
We offer gift wrapping and personalized messages for an additional fee during checkout. Gift wrapping includes wrapping paper, ribbon, and a gift tag with your personalized message. The cost for gift wrapping is $5. Adding a personalized message without gift wrapping is free. Please note that gift wrapping and personalized messages may add additional processing time to your order.
Do you offer discounts or promo codes?
We offer promotional codes from time to time as a thank you to our customers. To use a promo code, enter the code during checkout and the discount will be applied to your order. Please note that promo codes cannot be combined with any other offers or discounts.
Promo codes are typically valid for a limited time only and may have restrictions or exclusions. Please check the terms and conditions of each promo code for details.
Can I receive updates on new products or sales?
We love keeping our customers up-to-date on new products and sales! To receive updates, sign up for our newsletter by entering your email address on our website. We'll send you periodic emails with information on new products, sales, and special promotions.
We value your privacy and will never share your email address with third parties. You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link at the bottom of any of our emails.